Tuesday, June 21, 2005

Gmail sucks

WTF is up with Gmail? This product has been "beta" for a year now and it still has trouble like trying to keep a cookie straight. (Then again, Google News has been beta since the DC Sniper was all the rage, so I guess we should get used to Google's beta policies.)

Anyway, you'll be typing away on an email, want to save a draft or send it and get "Your credentials have expired!" and lose your mail. This is what's considered "Web 2.0"? That's bullshit. People five years ago would demand better than that, why are they putting up with it today?

Gmail was awesome compared to others because of the time spent on UI that others (MSN, Yahoo) had not to that point. What they didn't spend a lot of time on was the reliability. I'm surprised I haven't woken up one day to find my inbox completely decimated. I'll be moving my stuff off of Gmail as soon as I can. [Update -- I tried this, and because my ISP doesn't support IMAP, it's been a pain. I'll probably go back to Gmail until I can get IMAP going on a server or there's a better solution (like outlined below]

BTW, what's most ironic about Gmail is that web app developers hold it up as the holy grail of web apps. It's only amazing because the guys at Google spent a shitload of time making it almost 25% of what we'd expect from something like Thunderbird, AppleMail or Outlook. When you hack through that much Javascript to make something decent, that's respectable, but as I mentioned below, it doesn't really by the user much.

And of course, I recognize the irony of typing this message into a Google product. But hey, Blogger is something they bought.

32 comments:

msvista said...

Good one, check:
http://www.msvistablog.net/news.php?item.55

Patrick said...
This comment has been removed by a blog administrator.
Patrick said...

Back in 2004, Google asked me to do a user interface analysis for a small project.

www.sims.berkeley.edu/~patrick/gmail/

One year later, they have added many nice features, but they are still violating sound user interface design like "recognition over recall" or "error prevention."

bishops_robes said...

gmail licks balls. it's about as reliable as myspace.

Jacob said...

Someone who comments on gmail by saying it "licks balls" is pretty pathetic. Gmail does not need credentials, it does not have any errors. Infact gmail has HEAPS of wicked features. Features such as searching through mail, and changing from java scipt to html, and also having 2 gigabytes (and climbing)!!!!. Not only have they put in an IM client that is AWESOME, but they have also upgraded the interface, and have a wicked spam blocker. I have tried many, many email clients. Such as yahoo, hotmail, HUNDREDS! and gmail is BY FAR, the best EVER!
I think that You, lick balls

Chief Fool said...

Gmail does not need credentials, it does not have any errors.

Ok, "licks balls" is pretty lame critque, but you're kidding right? Gmail has gotten way better from the time I originally posted this blog post, but still has a lot of issues. I get all kinds of weird "Loading..." hangups and stuff like that thanks to the XMLHttpRequest dependence of the app. And, like I said in my original post, it still only has a fraction of the functionality and reliability we'd expect from a desktop mail program.

Though, they give us POP, so I shouldn't complain, right? I could always use Thunderbird and just shut up.

My next post will be "Google search now sucks." Stay tuned. I had an incident today where I found what I was looking for using Yahoo Search in about 30 seconds and couldn't find it in google with the same keywords.

Anonymous said...

GMAIL sucks. It takes forever to load. The best so far is Yahoo..

Anonymous said...

yahoo mail can suck my bawls!

Anonymous said...

yeahh... windows vista 5 years beta ...

Anonymous said...

gmail is slow...takes forever to load and it's been having other problems for me. but it still has a good search and capacity

Anonymous said...

Never had any problems with Gmail.

Anonymous said...

I'm having trouble with gmail. When I try to search my mail, it says "searching...." and then nothing more happens. I eventually close my browser.

When trying to send an attachment, I see similar behaviour. I hit the send button, and...nothing happens. Just nothing at all. Eventually I just give up and find another way to transmit the data.

Mozilla/5.0 (X11; U; Linux i686; rv:1.7.3) Gecko/20041020 Firefox/0.10.1

Anonymous said...

Gmail is the shiznit and Yahoo sucks my balls and swallows

Anonymous said...

whats the big deal? email is so old anyway, and you would never need 2G of storage, unless your sending some rediculously huge file, and in that case it would be easier just to send it another way, gmail does suck, ive never had any problems with hotmail, yahoo, or outlook, who cares about user interface unless your a braindead monkey.

Daph said...

I totally agree. I know of this great email provider, though. It's called BigString (http://www.bigstring.com), the new free webmail program. It offers revolutionary features. When you send mail from your BigString free email account, you are protected. BigString is like an automatic shredder for your email. You can self-destruct or change an email that's already been sent or read. Don't leave your messages sitting in peoples' inbox forever.

david said...

OK, gmail is not perfect, but what is this B.S. about "Beta" when there is no google site to leave feedback?

I find it (1) useful; and (2) frustrating as hell.

The gmail designers didn't even take the time to research Firefox/ Thunderbird to find out what the state of the art was/is.

The most ball-busting aspect is that other e-mail programs permit the use of tabs to make the text look half-way business-like.

After getting into the habit of using tabs, and combined with the fact that I am a terrible typist, more than half the time my draft goes F-ing flying off into the vapor-zone before I am finished.
(due to google gmail hackers just using the MS set of keyboard functions instead of designing something like the mini- wordprocessor in T-Bird.

Fundamental, and junior level, human factors should dictate the use of a forgiving level or two of recovery before the F-ing program blasts off a fragment of a message and p's off all your correspondents with 2-3 fragments of messages before the real message arrives.

Can any one inform me about how to get such feed-back to google, or is the "beta" thing just a high-tech hoax.

Customer service and quality in the dot-bomb world is just somewhere between vapor and B.S.

It seems the whole world is coming down to new/used-car salesmen who just say anything and use any spin to move a product regardless of the defects.

This is the same lack of quality control crap that MS had fosted on the world, and google was supposed to be superior.

david said...

TO QUOTE PATRICK:
"Patrick said ...
Back in 2004, Google asked me to do a user interface analysis for a small project[@]www.sims.berkeley.edu/~patrick/gmail/
One year later, they have added many nice features, but they are still violating sound user interface design like "recognition over recall" or "error prevention."
10:12 AM"

Actually Patrick said it all in a much more efficient manner, but my last posting better shows the frustrations of a typical user with no feed-back to this one-way and fake "beta" system G has set-up.

Does anyone know how to breach the G-castle wall to pound some feed-back into these guys heads?

But what the F do they care since they are making $$$$ so fast that they spend all their time counting money and saying that alone justifies the quality of the product. With all that $$$$, why would they give a S about complaints?

Except, that due to the "disruptive technologies" principles now starting to eat at MS, and/or anti-trust issues, this will be a subject in the tech history books about the hubris of vast amounts of quick money fundamentally corrupting the most fundamental concepts of quality.

Also, the "screw-you" lessons of MS should teach G that such tactics can completely blow any regulatory good-will when it is most needed, like the recent Euro slam-down on MS.

First MS and now G feels enfranchised to waste billions of hours of user's time with B.S. bugs and clumsy errors as Patrick pointed out in '04; and as long as the $$$$ rolls in, then who in the company should care. Well the boy genius founders should b/c some of the older guys around can still teach them a few things about running a company with quality being and ethic, not just some six-sigma buzz words.

Read Deming again, and reflect on the American Auto Industry v. the Japanese Auto industry in about 1960.

Who was flying high then, and who is cleaning their clock now?

Signed,

P'd off and actively looking for a better e-mail platform.

Anonymous said...

Licks balls is a most base way to express oneself. More like: GMail Sucks Moose Penis!

Want somethine super reliable (if you know what the hell you're doing)? Gee... I wonder why law firms and corporations use it - because IT WORKS, has the most features for the buck and is more stable than GMail, Yahoo and Hotmail combined?

Microsoft Exchange.

Yeah, sure it sucked moose penis before, but now it's very, very dependable.

Microsoft Small Business Server. $500. Get it and you'll never loose another e-mail, and, meanwhile, you can nail those jerks who say they didn't get your message - by showing those chumps the SMTP transaction log to prove it.

Anonymous said...

google sucks yahoo pwns because all of you are stupid

snipe07 said...

all I want to know is how to unsubscribe from gmail

Anonymous said...

i agree. gmail wont even let me log on anymore!!! >:[

Alexander said...

Gmail is idiotic because of this strange "Hide a few mails, show others" thing, and "randomly group random mails together and collapse some others", which is incredibly confusing and has often lead me to demolishing random parts of my office.

Fat Man said...

Last night, I received an E-mail from somebody saying that she is my sister's daughter.

I haven't seen my sister since 1985 since our mother passed on, and over the years that I had been out of contact with her, she had a daughter who is now 22 years old.

She did a Google search on my name, found a web site I once had in some archives, and got my E-mail address.

When she mentioned her mother's name, and how her mother use to talk about her two brothers, she asked me if I could be the one she was searching for, and I was able to answer all her questions, and confirmed that I an indeed her uncle.

that is, I could, if only my E-mails in response to her would not keep bouncing back to me again.

Anyway, she has an E-mail address with Gmail and when I tried to respond to her E-mail, it kept bouncing back to me.

This afternoon I tried opening up a new Gmail account to thinking that I could contact her from my new E-mail address, and my E-mails to her still bouncs back.

In fact, at first, my E-mails didn't even get out at all!!! It kept saying "Oops! Server encountered a problem!" so I have been trying all day to get through.

I desperately need to be able to make contact with her! But I can only receive and I can't send!

GMAIL SUCKS!!! GMAIL SUCKS RUBBER DONKEY LUNGS!!! I CAN'T DO SHIT WITH GMAIL!!!

I'M VERY ANGRY RIGHT NOW! I'M BEING DENIED CONTACT WITH A FAMILY MEMBER AND I'M REALLY PISSED OF RIGHT NOW!!!

FUCK GOOGLE AND FUCK GMAIL! MAY THEY ALL DIE ON THEIR MOTHERS' BIRTHDAYS!!!

A CURSE ON THEIR DNA FOR THE NEXT 1O THOUSAND GENERATIONS!!!

Masab said...

motherfuck yall bitch ass hoes gmail doesnt suck ur gay balls ok dAMN SHIT

Perry said...

you are the biggest idiot i know. Gmail rocks and trumphs any mail i know. I used to use thunderbird but now forward all my emails (school emails, job emails, etc) to my gmail account. That's how good gmail is. Thunderbird sucks in searching.

Anonymous said...

gmail, hotmail, yahoo etc... - pay for something that is not ad supported and stop bitching.

Anonymous said...

google gay mail can suck my black ass and lick my hairy big black balls slowly one at a time 'cause charles barkley said so on TNT and Kenny agreed.

g8=oo=8gle is gay ha ha ha - anyways any knows where i can get my as hair trimmed?

Father said...

GMAIL and ORKUT both sucks and willl be the most horrible software developed by GOOGLE in future. They have lost there mind in nutshell.. They think no one is touvhble to thier business which is making them always show "server error" and "no donots are free" FUCKING SCREWED MESSAGES. bASTARDS CANT EVEN SEE THAT THEY ARE MAKING USERS LIFE HORRIBLE AT TIMES.

Anonymous said...

Gmail people are morons. I forgot my password. Yes, this really happens in the black hole of passwords. I went through the process of resetting. Gmail is going to send a new password to my "secondary account". WHICH FORWARDS TO GMAIL (per their recommendation, you should use gmail for ALL of your email accounts).

THEN

It wants me to wit 5 days to answer my security question.

GIVE ME A BREAK. 1st, I need my email. 2nd, this isn't NASA, its gmail, and while yes, it needs to be secure, this is stupid.

But its my fault for using gmail. Don't worry, from now on, I'll forward my gmail account somewhere else.

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Viagra said...

Gmail has improved now though!